Shirak Miqayelyan - VAYK Hotel and Tourism Center

As for the tourist attraction, it is a very conventional concept and it depends on how you feel and how you present those sightseeings. That’s why our hotel also took the mission of the Information Center from the very beginning. The “Tourist Center” signboard guides tourists to our hotel where they receive information about attractions and tourist opportunities in the Vayots Dzor region, as well as get answers to other questions, such as about roads, transportation, the distance between settlements, nearest shops, banks, medical facilities. In addition, in our hotel, they will be offered a cup of tea or coffee and will have the opportunity to charge their devices.

Victoria Gasparyan - Personnel Manager | Corinthia Hotel St Petersburg

The advantage of the Armenian market is the natural hospitality and tremendous potential - the cuisine, nature, the history that surely will soon make us one of the most popular travel destinations. The working day passes in one moment. In addition that I am responsible for staff recruitment (running the process of recruitment for at least 20 vacancies), we also deal with a variety of tasks/requests/ inquiries related to the employees, state institutions and so on with our HR team during the day.

Karine Nazaryan - Hospitality Professional

Also, probably the most important matter is that you – literally – take care of people. This is debatable, but my experience tells me it takes empathy and commitment to put another person’s needs and desires ahead of your own – while keeping a smile on your face. Customers come to hotels for various reasons, but in short, they want an experience. They want hotel employees and representatives to accord their time, care and attention. And just as people differ greatly, so does the care and commitment each hotelier exhibits to his/her clients. Some may settle for meeting the basics, such as checking-in a family or serving beverages at the hotel’s bar, but others will take an extra step and not just meet their client’s demands, but also exceed them.